Frequently Asked Questions
When should I schedule my event?
You should schedule your event as early as possible. We do same-day scheduling if time permits and products are available with an additional fee. We prefer you to schedule your event at minimum 2 weeks in advance. Our products and equipment are in HIGH demand, so it is important you schedule early to secure your date.
Is there a deposit? What forms of payment do you accept?
Yes, there is a $50 or 25% (highest amount) non refundable deposit required at time of booking during regular season. Deposits can only be made via credit card or debit card through PayPal. We accept VISA, Mastercard, PayPal. We accept business checks. No personal checks will be accepted.
Can I cancel my reservation at any time?
We allow cancellations due to inclement weather up to 2 hours prior to scheduled delivery with full refund of deposit and no penalties. Any other cancellation within 7 days of your event will forfeit deposit. Once our units and equipment are set up payment in full is required. THERE WILL BE NO REFUNDS AFTER SETUP DUE TO WEATHER. As parents, we understand that life happens. In the event an unforeseen life event occurs and you need to make a special arrangement, call us. WE Care.
What is the definition of inclement weather?
Inclement weather includes, but is not limited to, rain, strong winds above 15mph, extreme heat above 80 degrees, storms, other dangerous weather conditions.
What is the weather policy?
We reserve the right to cancel a reservation or reschedule it for another day, due to heavy rains or high winds (over 20 mph). Equipment will not be set up in heavy rain or wind in excess of 20 mph. We will call you on the morning of your party to confirm your reservation in which at that time you have the option of cancelling your order or rescheduling it. If renter decides to cancel the reservation due to bad weather, there’s no penalty and your deposit will be fully refunded. When you decide to re-schedule, you can use your credit in the next one year. If you choose to have us come and we are unable to set up due to weather conditions (rain, wind) you will forfeit any money paid for the rental (deposit is non-refundable at this point). Once the equipment is delivered, the FULL AMOUNT IS DUE, NO REFUNDS, regardless of total time used. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news.
What is your delivery area?
We currently serve all of the Greater MidSouth area to include Shelby County, Desoto County, and Crittenden County. We service nearby areas for special events as well. Delivery fees may apply if your event location is located outside of our 20 mile delivery zone radius. Call for details about events outside of our delivery area.
When is the best time to host an event?
During summer months and the “hot” season, the best time to host an event is during late afternoon when the temperature is cooler. During spring and fall months the temperatures are cooler, any time of day works best.
What is the maximum number of hours for rentals?
Rentals are limited to six hours. Additional hours may be added for additional fees. We offer set up times as early as 7am and pickups as late as 8pm or whenever the sun sets. Last pick up times changes according to season. We do not deliver or pick up during hours of darkness to maintain your safety and the safety of our employees. No overnight rentals are allowed.
What type of surface can I choose for set up?
We offer set up indoor and outdoors. Grass is preferred outdoors, but pavement (concrete or asphalt) may be used. All areas of set up must be a flat surface clean and free of debris in an open area away from hazards (trees, wires, fences, etc.) It is the renter’s responsibility to make sure the grass is cut and dangerous sharp objects are removed from the playing area. Inflatables should not be placed over underground plumbing. Make sure there is adequate space for the rentals and for the participants with at least a 3 foot circumference around the products.
We will not set up on gravel or where there are tree roots or anything sharp nearby. Under no circumstances will we set up where we think the inflatables will pose a safety risk to children or damage to the equipment. Remember SAFETY is always first!
Do inflatable units require electricity? How much electricity is needed for your inflatables?
Yes. Each inflatable has one blower (fan) at minimum which runs continuously to keep the unit inflated. Blowers require dedicated circuits or generators of adequate power (3500 watts+). Each blower draws approximately 8 to 12 amps when running. A standard 110 volt 3 prong grounded outlet located within 100ft is required for operation. It is best that the outlet (or circuit that the outlet is located on) not be shared with any other equipment. We provide either a 50ft or 100ft extension cord for your rental period, so be sure your selected setup area is near an electrical outlet. If you are renting multiple inflatables, we strongly suggest that you identify and make sure that additional separate circuits are available within the 100ft radius if needed.
Do I need to provide my own hose for water units?
Yes. You will need a water hose that reaches from your outside water source to the unit. If a longer extension is needed for your water hose, notify us within 24 hours of your event and we will provide one free of charge.
Can inflatables be used in public parks or other public facilities?
Yes, if you obtain permission and proper approval from park officials. Some parks require proof of insurance, which we can provide upon request. Be sure to obtain permission and proper approval prior to reserving your unit. Some parks do not provide an electricity source. We have generators available with additional costs if needed. Some parks do not supply a water source. It is the responsibility of the renter to verify that a water source will be available with proper adapters. NOTE: A member of our staff may be required to remain on site to help supervise the participants with an additional fee.
Is your equipment safe and clean?
YES! We purchase the best quality products from reputable companies. All of our units and equipment are cleaned, disinfected after each rental, and inspected regularly. During setup, we properly secure each unit to avoid any tipping or wind mishaps. Note that we will not operate our inflatable units in the case of thunderstorms, high winds, extreme heat, or other inclement weather to maintain safety.
What can I expect from Bluff City Parties and Events on the day of the event?
SAFE and CLEAN products and equipment will be delivered in a timely manner, usually an hour before the event, unless otherwise specified. We will set up all the products and equipment, conduct a walk around inspection in your presence, review safety procedures, answer any questions, sign waivers and agreements, and collect the balance due. We will leave our contact phone numbers and return at pick up time to inspect, deflate, clean, and pick up units and equipment.
What does Bluff City Parties and Events expect of you?
We expect all of our customers to follow Bluff City Party and Event Rentals, LLC rules, policies, and procedures as outlined in Operational and Safety Manual to prevent, ensure, and maintain safety during your “FUN” event. MOST IMPORTANT, HAVE SOME BLUFFCITYFUN!!!
What are some general rules?
ADULT SUPERVISION IS REQUIRED AT ALL TIMES. No shoes, eyeglasses, no kicking, fighting, tumbling, sharp objects, unattached items, gum, candy, or other food items are allowed inside the inflatables. ABSOLUTELY NO SILLY STRING ALLOWED. All participants are required to wear socks. Refer to the Operational and Safety Manual and Product Info Sheets for all rules.
Who can be assigned supervising and monitoring responsibilities?
Adults (over 21 years old) who are competent and both physically and mentally capable of making decisions should be designated by the Renter as an Operator to supervise and monitor participants for each unit. Each designated Operator should read, follow, and enforce rules, guidelines, policies, and procedures as outlined in the Operational and Safety Manual.
How many children can fit in a bounce house?
The number will vary depending on which inflatable unit is rented. Participants should be grouped according to age, size, and weight. Most of our units will accommodate 8-10 smaller/younger children. Older children and teens pose a greater risk of overcrowding and injury, therefore, the limit goes down as the age and size go up. Only 4-6 bigger and older children should occupy the unit at the same time. It is not recommended to mix age groups, i.e. older teens with younger children, as there will be a greater risk of injury. Refer to weight limit on each piece of equipment.
Who is responsible for medical expenses if an accident occurs?
The responsible party, event sponsor, homeowner, parent, business or organization and their insurance is responsible for any medical expenses. A release of waiver of liability is maintained on file with Bounce City Memphis, signed by the Renter. Bluff City Party and Event Rentals, LLC is insured against defective equipment.
What if the unit is damaged during an event?
Our inflatables are very durable and will hold up well under normal use. In the event the customer is responsible for any damage to any unit or equipment the customer will be responsible for the cost of replacement or repair of the unit or equipment. Damage may be caused by, but not limited to allowing individuals in excess of weight limits in the units, punctures caused by sharp objects such as eyeglasses, jewelry, pins, etc., silly string, face paint, gum, food or drink, excessive grass or dirt, and shoes.
Do you supply an attendant for inflatables?
We can provide attendants for an additional charge of $45.00 per hour. Rental prices do not include an attendant
Call us on; 901-440-2270 OR click here to make an Online Enquiry